Project Purpose

The Town of Victoria Park has several departments that currently use some form of booking system. These systems are independent of each other and are used for different purposes.

A project has been established to understand the various needs for a booking system across the organisation, and to explore a single solution that best meets these needs. Part of this project is also gaining an understanding of the different types and frequencies of bookings by the community, and the community's preferences for making bookings with the Town.

While this project’s primary focus is to find a booking system for the organisation, it may, where possible, also seek to find solutions that could potentially replace additional systems integrated to the booking system. When prioritising the list of specifications to go to tender, the following will guide the decision making:

• Primary focus – booking system that integrates with additional systems as required
• Secondary focus – booking system that can replace and improve additional systems

A consultation process will be undertaken with internal staff and external stakeholders to understand the needs and preferences for a booking system. A Deciders Group, made up of key stakeholders from across the organisation, has been established to oversee the project, synthesis the consultation findings and guide the development of the specifications.