Identified Benefits of an Integrated Booking System

More efficient process for managing bookings.

Reduced staff time spent on managing bookings and payments.

Increases accountability and attendance at events.

Better capturing and use of data to help inform future activities.

Much easier to use.

Save time.

Reduces the workload associated with using multiple systems for scheduling cleaning and maintenance.

Reduces double bookings and errors which improves customer service.

Takes stress away from volunteers who are responsible for making / managing bookings.

Save time fielding requests for venues if public can see for themselves.

Better management of facilities with fewer conflicts such as one department using a venue for an event and the other scheduling maintenance or works.

Retention and accessibility of information. In some cases, if a staff member responsible for data is away, there is currently no access to a system.

Less change required for the printers and less time in managing these transactions.

Reduce staff workloads for booking in PCs and events on behalf of the public.

Improve customer service.

Meets community needs for online system.

Reduction in enquiries from staff and the public as many questions could be answered through the system (such as availability).

Would make the system available to internal and external people. Improve customer journey.

Would save a significant amount of time for both staff and the users (currently spending 80% of time making bookings. This would go down by 50% with a booking system).

Would make the bookings process more efficient and allow time to focus on other things.

Would save time. At times, need to attend meetings to get a briefing on events being held because information is not readily available.

Effective and efficient management of resources.

Improved customer service by answering the public’s questions regarding parking issues/events.

Greater self sufficiency.

Removes double handling.