Aqualife & Leisurelife System Requirements
- An online booking system with one system for all council owned facilities including both centres.
- Need to be able to easily view availability and ideally make bookings. Need to be able to see across centres although might need to restrict editing capabilities to each centre / facility.
- Need to be able to view the type of booking made e.g. users, cleaning, maintenance, internal meeting, etc.
- Would be good if the public could view availability of facilities and classes and book (tentatively). There would need to be a manual process where staff review and approve the booking prior to finalising / confirming (e.g. Swim School would need to check that people have enrolled for the right level). This includes checking for Centrelink rebates.
- Would be good if the system was able to charge customers for the bookings they are making and offer direct debit. However would not want to use a separate system to charge customers for other items e.g. a bottle of water.
- The system needs to be simple and easy to use.
- Customers would also be able to phone or walk in to make bookings and the Customer Service Officer would then use the system to make a booking on their behalf. This would cater for people who can’t or prefer not to use technology.
- Need to be able to capture membership information and have prompts if members have not visited in a while or membership is due for renewal. Would also be good to have prompts for other key steps in the membership process such as prompts to check if they have had an appraisal, if they want a personal trainers, and any other follow up.
- Squads and youth groups only like to do 6 to 12 months bookings at a time. Need to be notified when bookings need to be renewed.
- Would be good to be able to communicate with members by sending mass notifications when classes are cancelled or an important notice needs to be sent out.
- Would be good to be able to track people using the pool lanes in real time and communicate this to the public. Would also be able to capture usage trends. At the moment lane availability is published weekly on the website. Would be good if this was daily.
- Reporting is very important. Need to be able to report on numbers attending facility; group fitness stats; current member list; members due to expire; expired members; member attendance; invoice requests; people on time hold; membership level; financial reports; stock. Should be able to generate a report about anything that is entered.
- Would be good to have pre-payment and a cancellation policy especially for the Crèche and group fitness classes.
- South Lake Leisure Centre has a self-service system where members can login to their account, change their detail, change membership.
- Kiosk at Craigie Leisure Centre is a great example where members can book in for group fitness classes and appraisals (no need to go to reception).
Consultation has concluded
